Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your delivery, we cannot offer you a replacement or refund. 
We only offer returns and replacements strictly for products that are defective or damaged during transit/courier delivery.

To be eligible for a return, you must report the damage within 7 days of receiving the parcel. To complete your return, we require a clear unboxing video or photos showing the physical damage as soon as you open the package.

Refunds

Once your return is received via post and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or refund. 
If a replacement is not available and a refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days

Exchanges

We only replace items if they are defective or damaged during shipping. If you need to exchange it for a replacement of the same item, send us an email at  {email address}  with your unboxing video and order details.

 

Once approved, you will need to send your damaged item via the Post Office to our official business address listed below.

Shipping returns

To return your damaged product, you should securely pack the item and mail it via India Post (Registered Post / Speed Post) to our studio:
Asok Art Gallery,
264/97, Near Agni Lingam, Agni Lingam Street,
Tiruvannamalai, Tamil Nadu – 606603, India.
You will be responsible for paying for your own shipping costs for returning your item via the Post Office. Shipping costs are non-refundable. Please share the Post Office tracking receipt with us via email once you dispatch the item

Need help?

Contact us at {email} for questions related to refunds and returns.